Customer Service / Sales Coordinator – JAFZA

We are looking for a detail-oriented Customer Service / Sales Coordinator to support order processing, customer communication, ERP transactions, and coordination across internal departments.Key ResponsibilitiesCreate and process Sales Orders and Purchase Orders in ERP.Coordinate with Purchase, Finance, Warehouse, Logistics, and Shipping teams.Verify order confirmations and maintain order trackers.Prepare and send proforma invoices and follow up on payments.Handle customer queries and provide order / payment status updates.Maintain CRM records and supporting documentation.Support shipping and order-related documentation.Assist with general administrative tasks, including petty cash where required.RequirementsExperience in Customer Service, Sales Coordination, or Order Management.Hands-on exposure to ERP systems such as Dynamics 365 F&O, SAP, Oracle, or similar.Good Excel skills – mandatory.Strong coordination, follow-up, and attention to detail.Understanding of PO, SO, invoices, order confirmation, and shipping processes.Good communication and customer-handling skills.SkillsCustomer ServiceSales CoordinationOrder ManagementSales Order ProcessingPurchase OrdersERPMicrosoft Dynamics 365Dynamics 365 F&OSAPOracleMicrosoft ExcelCRMProforma InvoicingPayment Follow-UpCustomer CoordinationLogistics CoordinationShipping CoordinationWarehouse CoordinationOrder FulfilmentDocumentationSales AdministrationCustomer SupportOrder TrackingStakeholder CoordinationPopular Job TitlesCustomer Service CoordinatorSales CoordinatorCustomer Service ExecutiveSales Support CoordinatorOrder Management CoordinatorOrder Processing ExecutiveSales AdministratorCustomer Support CoordinatorCommercial Coordinator