Customer Service Sales Support

Job Description

The Customer Sales Support role is responsible for assisting the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.This role helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.In detail, the role assists global airline nacelle support needs, responds to customer general inquiries, follows documented procedures, collects data, and provides information to customers to resolve concerns.You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

Responsibilities

Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders and duties related to overall customer service and account management.Provide customer support for navigation and utilization of our global Spares and Technical Service Customer PortalCommunicate with customers by telephone or electronically to provide information about the organization's products, services, and address basic inquiries/concerns.Actively work on credit releases and invoice payments requirementsProcess customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnelProvide daily work output reports to management to ensure business targets are met.Act as an active participant for continuous improvement for the betterment of the organization's processes and qualityManage and maintain a record of customer interactions or transactions in the ERP system, CRM MS Dynamics, and SalesforceCoordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.Provide excellent support to customers to ensure customers' satisfaction.Maintain knowledge of organization and products to provide the appropriate information and support to customers.

Requirements

Ability to communicate professionally and effectively, both in writing and verbally in the English language.Ability to verbally communicate in alternate languages is helpful.Preferred: Experience (2 - 4 years) with Customer Relationship Management, business processes, order management, high profile customer supportMicrosoft Office suite (excel, word, power-point, access) applications including use of MS Dynamics and TEAMS messagingParticipation in Continuous Improvement activitiesWorking knowledge of SAP or equivalent business system application experienceEducation: Bachelor's degree