Customer Service Specialist

Customer Service Specialist — Recon Recovery | Claremont, CALove the off-road world? Turn your passion into a career.Recon Recovery is a growing automotive aftermarket company in Claremont, CA, specializing in recovery gear, overlanding products, and off-road accessories. With over 40 years of combined industry experience, we've built our reputation on unbeatable service, competitive prices, and expertly curated recovery packages that keep our customers prepared for any adventure. Now we're looking for someone to help us deliver that experience every day.The RoleAs our full-time, on-site Customer Service Specialist, you'll be the voice of Recon Recovery — the first person our customers talk to and the reason they keep coming back. You'll handle customer inquiries, guide shoppers toward the right gear for their rigs, resolve issues with professionalism, and make sure every interaction leaves customers confident they chose the right company.What You'll DoRespond to customer inquiries by phone, email, and in person with speed and professionalismHelp customers find the right recovery gear and accessories for their needsResolve concerns and follow through to ensure complete customer satisfactionSupport the team in a fast-paced, hands-on environmentWhat We're Looking ForProven customer service or customer support experienceExcellent phone etiquette and communication skillsA genuine focus on creating a great customer experienceStrong interpersonal skills and a team-first attitudeAbility to thrive in a fast-paced environmentHigh school diploma or equivalentAutomotive or off-road industry experience is a big plus — if you know your way around a winch or a lift kit, we want to hear from youWhy Recon Recovery?Join a tight-knit team that lives and breathes the off-road lifestyle. You'll work alongside industry veterans, learn the products inside and out, and be part of a company that's growing fast.Ready to apply? Send us your resume and tell us why you're the right fit.