Customer Service Specialist

Hiring: Customer Service Representative (Onsite)📍 Location: Montebello, CA🕒 Schedule: Monday to Friday | 8:00 AM to 4:30 PM💼 Job Type: Full-Time💰 Pay Rate: $20.00/hour (W2)Role SummaryWe are seeking a Customer Service Representative to provide exceptional support to customers by managing emails, phone calls, shipment updates, reporting, and documentation. The ideal candidate will be detail-oriented, customer-focused, and able to work effectively in a fast-paced environment.Key ResponsibilitiesManage customer emails and incoming phone calls professionally and efficientlyProvide freight and shipment status updates to customersConfirm destination, billing, and shipment documentation details (DO/BL)Prepare and distribute customer reportsRespond to customer inquiries and resolve issues in a timely mannerCoordinate with sales and internal teams to ensure customer satisfactionMaintain accurate customer records and data within company systemsSupport documentation, administrative, and cross-functional tasks as neededQualifications2+ years of Customer Service experience (Freight/Logistics industry experience)Strong verbal and written communication skillsProficient in Microsoft Office, including Outlook, Excel, and WordExcellent organizational, multitasking, and problem-solving abilitiesStrong attention to detail and accuracyTyping speed of 40 WPM or higher📩 Interested candidates, please apply with your updated resume at shobha.jain@hornetstaffing.com.#Hiring #CustomerServiceRepresentative #CustomerService #LogisticsJobs #FreightJobs #FullertonCA #OnsiteJobs #CustomerSupport #HiringNow #OperationsJobs