Customer Service Specialist

Company Description Onpoint Staffing Portal L.L.C. connects part-time talent with companies across the UAE, KSA, and Lebanon, focusing on roles such as hostesses, ushers, retail staff, and temporary staff for events and exhibitions. The company partners with businesses that need reliable, short-term support and helps them quickly find suitable candidates. Applicants can expect a service-driven environment that values efficiency, responsiveness, and strong client relationships. The team is committed to simplifying the staffing process for both companies and workers, taking care of matching, coordination, and ongoing support. This creates opportunities for individuals who are passionate about customer service and workforce solutions.Role Description The Customer Service Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role involves responding to inquiries from clients and part-time staff via phone, email, and messaging platforms, ensuring timely and accurate information. The specialist will guide companies through the staffing process, help match available part-timers to client needs, and follow up on assignments to ensure smooth execution. Daily tasks include managing customer records, handling service requests, resolving issues, and escalating complex concerns when necessary. The role also requires collaborating with internal teams to improve processes, monitor customer satisfaction, and contribute to a positive customer experience.Qualifications Strong Customer Support and Customer Service skills, with the ability to respond professionally and efficiently to inquiries.Demonstrated focus on Customer Satisfaction and Customer Experience, including proactive follow-up and issue resolution.Excellent Phone Etiquette and clear written and verbal communication skills in English; Arabic proficiency is an advantage.Ability to work on-site in Dubai, manage multiple tasks, and maintain organized customer records and documentation.Previous experience in staffing, recruitment, events, or a similar customer-facing environment is preferred.Comfort with basic office software and CRM or ticketing systems, with a willingness to learn new tools.High level of professionalism, reliability, and a service-oriented mindset when working with diverse customers and colleagues.