Customer Service Specialist

Job Summary:We are looking for a professional and customer-focused Customer Service Specialist to join our team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, resolving complaints, and ensuring a positive customer experience.Key Responsibilities:* Respond to customer inquiries through various communication channels.* Handle customer complaints and resolve issues professionally.* Provide accurate information about services and procedures.* Follow up with customers and ensure their needs are addressed.* Coordinate with internal departments to resolve customer issues.* Maintain accurate records of customer interactions.* Ensure a high level of customer satisfaction and service quality.* Work effectively within a shift-based schedule.Requirements:* Previous experience in customer service is preferred.* Excellent communication and interpersonal skills.* Strong problem-solving and organizational skills.* Ability to work under pressure and handle multiple inquiries.* Experience in healthcare, hospitals, clinics, or medical services is a plus.