Customer Service Specialist

Company Description Budget Promotion Corp is a custom apparel printing company based in Calgary, Alberta, specializing in t-shirts, hoodies, tank tops, and a wide range of promotional garments. The company offers custom screen printing, full-color printing, and embroidery services to meet diverse client needs. Budget Promotion Corp serves local businesses, organizations, and individuals seeking personalized, high-quality products. Team members contribute to a fast-paced, customer-focused environment where attention to detail and service quality are central. The company values reliability, collaboration, and a commitment to delivering orders accurately and on time.Role Description The Customer Service Specialist is a full-time, on-site role located in Calgary, AB. This role involves responding to customer inquiries in person, over the phone, and via email, providing information about products, printing options, pricing, and order status. The specialist will assist customers with placing and modifying orders, ensuring accurate details and clear communication with production teams. Daily tasks include managing customer concerns, resolving issues promptly, and maintaining records of interactions and transactions. The role also includes coordinating with internal departments to ensure timely delivery, promoting a positive customer experience, and supporting overall service standards.QualificationsCandidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries professionally and efficiently.Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building long-term relationships and ensuring repeat business.Candidates should possess excellent Phone Etiquette and clear communication skills for handling calls and messages.Previous experience in retail, printing, or a similar customer-facing environment is beneficial.Ability to work on-site in Calgary, AB, manage multiple tasks, and stay organized in a fast-paced setting.Proficiency with basic computer applications, order entry systems, and email communication tools.High school diploma or equivalent; additional training in customer service or administration is an asset.