Customer Service Specialist

Company Description Amazing Hearing Group is a boutique hearing healthcare company founded in 2013, with six clinics across Singapore. The organization is dedicated to helping people hear to the best of their abilities by offering holistic hearing solutions tailored to individual needs and preferences. Patients receive comprehensive, specialized audiological care for hidden hearing loss, tinnitus, balance issues, auditory processing difficulties, and more, supported by a full portfolio of high-quality hearing products and digital services. Amazing Hearing Group emphasizes transparent pricing, evidence-based clinical processes, and personal, attentive service, including telehealth and home-based support, to ensure care is delivered in a comfortable, welcoming environment. The team works with leading brands such as Cochlear, Oticon, Phonak, ReSound and Signia to bring sound to life for every patient.Role Description The Customer Service Specialist is a full-time, on-site role based at our branch at Nex Mall Singapore. This role is responsible for providing warm, professional front-line support to patients and caregivers, including greeting visitors, managing appointment bookings, and handling all inquiries in person, by phone, and through ourdigital channels. The Customer Service Specialist will assist with registration, maintain accurate patient records, invoiving, coordinate follow-up visits, and support the audiology team with basic administrative tasks. Day-to-day responsibilities include resolving service issues, guiding patients through after-sales support and telehealth processes, and ensuring a smooth, positive experience throughout the care journey. The role also involves maintaining high standards of service quality, adhering to clinic protocols, and contributing to a welcoming and inclusive clinic environment.LocationsNex Mall, Serangoon Cdntral, Singapore - 556083Working Days & Hours:Tuesday to Saturday, 11:00 AM to 7:00 PMClosed on Public Holidays, Sundays and MondaysQualifications Strong Customer Service and Customer Support skills, with a focus on empathy and professionalism in a healthcare setting.Ability to enhance Customer Experience and Customer Satisfaction through attentive listening, clear communication, and proactive follow-up.Excellent Phone Etiquette and comfort managing multiple communication channels, including calls, messages, and online inquiries.Good organizational and administrative abilities, including scheduling, record keeping, and basic data entry.Strong spoken and written communication skills in English & Mandarin; proficiency in additional languages commonly used in Singapore is an advantage.Previous experience in healthcare, retail, or service-oriented environments is beneficial but not mandatory.Comfort working on-site in a clinical environment, with a patient-centered, respectful, and inclusive approach.Secondary education or equivalent required; post-secondary certification or diploma in customer service, healthcare administration, or related fields is a plus.