Customer Service Specialist

About rite.rite. is a French-made wellness supplement brand built around three principles: halal, vegan, and sugar-free. We are growing across Saudi Arabia and the UAE through e-commerce and retail.Our KSA team operates like a startup: lean, fast-moving, and with plenty of ownership for early hires.The roleYou’ll be the first point of contact for our customers while also supporting the wider brand experience.You’ll act as a product and wellness consultant, help shape how we communicate with customers, and support marketing and content execution across channels.What you’ll doManage customer inquiries across WhatsApp, social media, and e-commerceRecommend products and routines based on customer needsWrite and adapt customer-facing content in Arabic and EnglishSupport campaigns, promotions, community engagement, and marketing activitiesShare recurring customer feedback to improve products and communicationRepresent rite.’s tone and values across every interactionWhat we’re looking for2–3 years’ experience in sales and/or customer serviceFluent written and spoken Arabic and EnglishStrong communication and writing skillsOrganized, proactive, and comfortable in a fast-moving environmentGenuine interest in wellness, beauty, or consumer brandsGrowthThis role can evolve into brand & content, customer experience leadership, or broader marketing responsibilities as rite. grows in Saudi Arabia.You’ll work directly with the founders and Managing Director and have the opportunity to make a real impact on how rite. develops in the market.