Customer Service Specialist

COME WORK WITH US!!An exciting opportunity is available for a Customer Service Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!Benefits and perksFree café quality coffee, monthly free lunches and a great social sceneGreat Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!Many opportunities to earn more in the role with shift allowance available too!Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café'sFree onsite parkingAnytime Fitness on ground levelLots of free healthy snacks and fresh fruitAbout the roleWorking in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:Are supported in the latest technology for mobile and unified communicationsDeliver exceptional customer service that ensures we are constantly maintaining world leading NPS resultsProvide 1st level service & supportEnsure that our customers are always kept connectedWork closely with Telstra and other major tech vendorsMaximise their time connected with basic troubleshootingUse the tools, knowledge and training to deliver imei's products in the most effective way possible.This role includes a variety of other responsibilities such as:Perform administrative duties and provide support to all departmentsMaintain effective communication channels with all departmentsMaintain relevant, accurate and accessible records of all activitiesimei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.About youAttributes & competencies that we are looking for:Excellent communication and interpersonal skillsProblem solving and analytical skills with the ability to work through issuesA 'can do' attitudeCan work in a fast paced, fun environment