Customer Service Specialist

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) Specialist to support a growing manufacturing and distribution environment. This role will act as a key liaison between customers, outside sales representatives, and internal teams—ensuring accurate quoting, seamless order processing, and exceptional service delivery.The CSR will support a team of five outside sales representatives while managing a portfolio of small to mid-sized customer accounts, playing a critical role in maintaining strong client relationships and driving repeat business.Key ResponsibilitiesSupport outside sales team (5 reps) with day-to-day account management and sales coordinationManage a book of small to mid-sized customers, acting as their primary point of contactPrepare and process quotes, pricing, and order entry with a high level of accuracyPartner with sales to ensure timely follow-up on customer inquiries, RFQs, and order status updatesCoordinate with operations, production, and shipping teams to ensure on-time deliveryMaintain and update customer records, pricing structures, and order details in the E2 systemAssist in resolving customer issues, discrepancies, and delivery challengesTrack and communicate lead times, inventory availability, and order progressSupport continuous improvement efforts within the customer service and sales support functionQualifications2–5+ years of experience in customer service, inside sales, or sales support within a manufacturing or distribution environmentExperience with quoting, order management, and pricing structuresStrong understanding of industrial products, components, or technical sales support preferredProficiency with E2 systems – not mandatoryAbility to manage multiple priorities in a fast-paced, deadline-driven environmentStrong communication and relationship-building skills across internal teams and customersDetail-oriented with a focus on accuracy and customer satisfactionKey Attributes for SuccessProactive and responsive with a customer-first mindsetAbility to support sales growth through strong follow-through and organizationComfortable working cross-functionally with sales, operations, and leadership teamsHigh sense of urgency and ownership over assigned accountsWhat This Role OffersOpportunity to be a key contributor in a team-oriented, growth-focused environmentExposure to both sales and operational functions within a manufacturing/distribution businessDirect impact on customer satisfaction and revenue support