Customer Service Specialist

Company Description Crown Trophy Pleasanton specializes in recognition solutions for individuals, teams, and organizations. The company provides awards, trophies, and custom gifts that help clients celebrate achievements and milestones. In addition, Crown Trophy Pleasanton offers name badges, branded apparel, and promotional products to support business identity and marketing efforts. The team works closely with customers to deliver personalized, high-quality products that reflect each client’s unique brand and recognition needs.Role Description Crown Trophy of Pleasanton is hiring a Customer Service Specialist to help customers, answer phones, enter detailed custom orders, communicate timelines, and coordinate between the front counter and production. Day-to-day tasks include processing orders, confirming artwork and personalization details, entering customer data accurately, and coordinating with production staff to ensure timely completion and delivery of orders. The Customer Service Specialist also handles basic issue resolution, follows up on customer requests, supports store merchandising, and maintains a clean, organized customer service area. This position requires consistent, professional communication and a focus on delivering a positive customer experience.QualificationsCandidates should possess strong Customer Service and Customer Support skills to assist customers effectively and handle inquiries and orders.Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure repeat business and positive client relationships.Candidates should possess professional Phone Etiquette skills to manage incoming calls, provide clear information, and represent the brand appropriately.Relevant skills such as clear verbal and written communication, basic computer and POS proficiency, and attention to detail in order entry and personalization.Ability to work on-site, stand for extended periods, manage multiple tasks, and collaborate with team members in a retail and production environment.Prior experience in customer-facing roles, retail, or awards/promo products is beneficial but not required; high school diploma or equivalent preferred.