Customer Service Specialist

ABOUT BIZZI COMPANYBizzi is the first company in Vietnam to provide invoice process automation solutions using AI and Robotic Process Automation (RPA). Bizzi serves more than 200 major customers (Suntory, GS25, Circle K, Tiki, Guardian, Pharmacity…) and over 4,000 vendors, with monthly invoice processing value exceeding USD 300 million. Bizzi successfully raised USD 3 million from top regional investors such as Money Forward (Japan), Do Ventures, and Qualgro (Singapore).Bizzi is expanding its scope and developing into the Finance Transformation Services sector, focusing on applying AI & Automation to automate end-to-end enterprise processes where the Finance department plays a pivotal role. We also deploy Enterprise Performance Management (EPM) and Advanced Analytics solutions to help businesses enhance operational efficiency and make data-driven decisions.Job DescriptionWork directly with Customers and Partners to develop and implement end-to-end projects.Act as the main point of contact for customers regarding platform, technology, and overall customer experience; build and maintain strong, long-term relationships with customers.Take ownership of customer onboarding, adoption, and retention, ensuring customers successfully implement and effectively use the product.Identify both explicit and hidden customer needs after implementation, and proactively propose suitable technology solutions.Work closely with customers to ensure they are equipped with the right tools and support to achieve their business goals.Proactively monitor project progress and drive all stakeholders to ensure timelines and deliverables are met.Onboard new customers, follow up on contract renewals, and identify opportunities for upselling and cross-selling.Provide ongoing support and customer care to ensure a high level of customer satisfaction.Collect, consolidate, and communicate customer feedback internally to drive product improvements.Perform other tasks as assigned by the Line Manager.RequirementsBachelor’s degree in Foreign Trade, Economics, Business Administration, English, Information Technology, Electronics & Telecommunications, or related fields.Minimum 1 year of experience in Sales or Customer Success roles.Experience working in B2B environments, especially in IT, software, electronics, or accounting, is a plus.Strong sense of ownership, high responsibility, and proactive mindset with a willingness to learn.Good communication, presentation, and negotiation skills.Strong analytical thinking and problem-solving abilities.Ability to work with multiple stakeholders and manage customer expectations effectively, including handling challenging situations.Ability to understand system workflows, data flows, or accounting operations is a strong advantageBENEFITSSalary: 8,000,000 - 12,000,000 GrossReceive 100% of salary during the 2-month probation periodHybrid work model (2days/week)12 annual leave days plus 01 paid day off on your birthdaySocial, health, and unemployment insurance in accordance with the lawAnnual performance review and career development opportunitiesDynamic and friendly startup environmentParticipate in company activities: team-building, workshops, events