Customer Service Specialist

Hey there — yeah, you!HomeHop is a fast-growing short-term rental management company (think Airbnb & VRBO), and we're on the hunt for a friendly, quick-thinking individual to be the voice our guests hear when they reach out. We started with a handful of properties and now manage 140+ short-term rentals across the Midwest USA… and we're still just getting started!If you love solving problems, thrive when things move fast, and get a little thrill from checking things off a list — keep reading.What you'll actually be doingYou'll be our guest's go-to person. Someone messages asking where to park, how the hot tub works, or whether they can check in early? You've got them — warm, fast, and helpful every time. Guest messaging is a big part of this role… but it's not the whole role.Because we're a startup, no two shifts look the same. One minute you're smoothing over a booking question, the next you're helping the team knock out a random task that keeps the whole machine running. We wear a lot of hats around here, and we're looking for someone who's happy to grab one and jump in.A taste of the day-to-day:Chatting with guests across Airbnb, VRBO, and our direct booking channels — keeping it prompt, professional, and genuinely friendlyHandling reservations, questions, and the occasional "help, I locked myself out" momentCoordinating with cleaning and maintenance crews to keep stays running smoothlyJumping in on all kinds of team tasks and projects as we grow — flexibility is the name of the gameKeeping notes and records tidy so nothing slips through the cracksUsing critical thinking when problems with guests ariseThe schedule:Friday, Saturday, Sunday, Monday 7:00 AM – 5:00 PM ESTYou'll need to work on American holidays (guests travel most when everyone else is off)5 days of PTO to startYou'll fit right in if you…Write like a real, warm human — clear, kind, and typo-freeStay cool under pressure and can juggle a few things at onceAre tech-savvy and comfortable bouncing between apps and platformsHave experience with short-term rentals or Airbnb (a big plus!)Are based in Mexico and ready to work fully remoteActually like helping peopleWhy HomeHop?We're a small, scrappy, supportive team that believes work should be fun — not a corporate snooze-fest. We move fast, we back each other up, we celebrate wins, and there's real room to grow as we do!Ready to hop in?Hit apply and tell us a little about yourself. We can't wait to meet you!!