Customer Service Specialist

Company Description Candy Gang is a street-style candy and slushy concept founded in Dubai, blending bold flavors, sour vibes, and creative merchandise into one rebellious brand. The company brings together youth culture, retail, and entertainment, creating an immersive and energetic customer experience. From custom-designed candy bags to graffiti-inspired uniforms, every detail is crafted to stand out and express individuality. Candy Gang is focused on more than selling sweets; it aims to build a movement and community around its unique brand identity.Role Description The Customer Service Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This position is responsible for welcoming customers, answering questions about products and flavors, and guiding guests through their purchase decisions to ensure a positive experience. The role includes managing customer inquiries in person and by phone, handling complaints or concerns professionally, processing transactions, and maintaining a clean, organized, and visually engaging store environment. The Customer Service Specialist will collaborate with the team to uphold brand standards, support promotional activities, and provide feedback on customer preferences and trends. This role requires an energetic, approachable presence and a commitment to delivering consistent, high-quality service aligned with Candy Gang’s street-style brand.Qualifications Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating engaging and memorable interactions.Ability to provide effective Customer Support and actively contribute to Customer Satisfaction through problem-solving and attentive service.Professional Phone Etiquette and clear communication skills for handling inquiries and follow-ups.Excellent interpersonal skills, a positive attitude, and comfort working in a fast-paced, youth-focused retail environment.Basic cash handling and point-of-sale (POS) experience, with attention to accuracy and detail.Fluency in English; additional languages commonly spoken in Dubai are an advantage.Prior experience in retail, hospitality, or F&B customer service is preferred but not required.Ability to stand for extended periods and work flexible shifts, including evenings and weekends.