At GCF, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 38 million ft² in 14+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.
Location: Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SLWhat You’ll DoManage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.Identify opportunities for service expansion and support client growth through value-added solutions.What You’ll NeedExperience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).Strong problem-solving skills and the ability to simplify complex logistics topics for clients.Excellent communication and relationship-building abilities.Experience with logistics platforms, WMS, or order management systems is a plus.Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.Fluent in both Chinese (Mandarin) and English.Why GCFCompetitive pay and benefitsFast-growing, tech-forward companyCollaborative, global team cultureRoom for growth in a high-impact roleGCF is an equal opportunity employer.