Customer Service Specialist

Future Vision for Health Training is a Saudi company specialized in providing accredited healthcare training, professional development programs, and diploma programs. We offer a wide range of healthcare training courses, professional certifications, and educational diploma programs in collaboration with recognized local and international organizations.We are currently looking for a Customer Service Specialist to join our team in Madinah.Job ResponsibilitiesRespond to customer inquiries through phone, WhatsApp, email, and other communication channels.Provide accurate information about our courses, programs, diplomas, and services.Assist customers with registration, bookings, payments, and other inquiries.Follow up with customers and ensure a smooth customer experience.Handle customer complaints and concerns professionally and efficiently.Coordinate with other departments to resolve customer requests.Maintain accurate customer records and follow up on pending requests.Update and manage customer information through the company’s CRM system.Requirements1–2 years of experience in Customer Service or a related field.Excellent English communication skills, both written and spoken.Hands-on experience with CRM systems, preferably Zoho CRM.Strong communication and interpersonal skills.Customer-oriented with a professional and positive attitude.Ability to work under pressure and handle multiple tasks.Good computer skills and proficiency in Microsoft Office.Ability to work effectively as part of a team.Work Details

Location: Madinah, Saudi ArabiaWorkplace: On-site at the company premisesWorking Hours: Shift-basedIf you are passionate about customer service and looking for an opportunity to grow within a professional and dynamic environment, we would love to hear from you.