Customer Service Specialist

About the jobPatient Reception & Front DeskGreet patients and assist with registration and check-in.Schedule and confirm patient appointments (via phone or online platforms).Respond to patient inquiries and guide them as needed.Doctor’s Schedule ManagementOrganize and manage the doctor’s daily appointments and calendar.Ensure no scheduling conflicts or overlaps.Coordinate breaks or meetings as required.Administrative CoordinationPrepare and update patient files and medical records.Accurately enter patient data into the clinic system.Billing & Payments SupportIssue invoices and assist with basic billing processes.Customer Service & Issue ResolutionHandle patient complaints and inquiries professionally.Provide prompt solutions or escalate issues to the doctor or manager when necessary.Qualifications & SkillsDiploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field.Minimum of 1 year experience in a clinic or healthcare setting (preferred).Strong communication and organizational skills.Proficient in computer use and clinic management software.candidate with a neat and well-groomed appearance.Ability to work under pressure while maintaining professionalism.