Customer Service Specialist

Greetings from TCS !Role : Customer Service Specialist Experience : 10 Months - 3 years Location : Kolkata / Pune Mandatory language proficiency : Marathi or Bengali Requirements:Customer-facing service experience preferred.Good knowledge of MS Office.Excellent spoken and written communication skills in English and the languages required to support assigned customers.This is a 6-day working process, operational 7 days a week, with rotational shifts and weekly offs.This is a 100% voice process.Candidates should have relevant customer service and voice experience.

Responsibilities

Handle inbound and outbound voice calls, assist customers with queries, and provide end-to-end support for life insurance policies.Resolve customer complaints.Provide product and service information to customers.