Customer Service Specialist

Company Description MICO WORLD MENA is part of MICO WORLD, a world-leading open social platform founded in 2014 that offers making friends, chatting, video and voice chat, live streaming, and games. The company delivers a range of social products, including MICO, YoHo, TopTop, and Sugo, serving 100 million users across more than 150 countries and regions. MICO WORLD collaborates with over 150,000 contracted anchors and maintains a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas. The organization is focused on building high-quality, engaging social products and is actively enhancing localization and global branding to better serve diverse user communities.Role Description The Account Assistant is a full-time, on-site role based in Qesm El Maadi. This position supports the finance and accounting functions by processing invoices, tracking expenses, handling petty cash, and assisting with credit control activities. The role includes preparing and updating financial records, reconciling accounts, and supporting month-end and year-end reporting. The Account Assistant communicates with internal teams and external partners to resolve billing issues, ensure timely payments, and maintain accurate documentation. The individual in this role collaborates closely with senior finance staff, follows established procedures, and contributes to efficient financial operations.Qualifications Effective communication skills to coordinate with internal departments and external stakeholders.Proficiency with spreadsheets and accounting software; solid numerical and analytical abilities.Attention to detail, integrity in handling financial information, and the ability to work to deadlines.Prior experience in customer service or sales