Customer Service Specialist - Post Sales

Customer Support Executive - After Sales

Location: Dubai, UAEJob Purpose:Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through phone, email, and other communication channels.

Key Responsibilities

Respond to customer queries promptly and professionally.Resolve customer complaints and escalate complex issues when required.Maintain accurate records of customer interactions in the system.Follow up on customer requests and ensure timely resolution.Meet service quality and response time targets.

Requirements

1 to 3 years of customer service/support experience.Strong communication and problem-solving skills.Proficiency in MS Office and CRM systems.Customer-focused with a positive attitude.Immediate joiners preferredWarranty Management experience preferred