Customer Service Sr Manager

Lead the Brazil Customer Service organization, owning service performance, customer collaboration, and order fulfillment excellence across all channels. Drive strategic initiatives with customers, strengthen cross-functional governance, and integrate local operations with the Global Capability Center (GCC) to accelerate digital transformation, standardization, operational efficiency, and business growth.Extensive leadership experience in Customer Service, Supply Chain, or Customer Operations within complex multinational organizations, with accountability for service performance and business results.Strong end-to-end Supply Chain expertise, with the ability to integrate Customer Service, Planning, Logistics, Commercial, and Manufacturing into a unified operating model.Proven experience leading large-scale transformation programs, including operating model redesign, Global Capability Center (GCC) integration, process standardization, and digital transformation.Executive stakeholder management and influence, with demonstrated ability to align senior leaders across global, regional, and local organizations in a highly matrixed environment.Advanced customer collaboration capabilities, building strategic partnerships with key customers to improve service, reduce supply chain costs, optimize inventories, and drive joint business growth.Strong business and financial acumen, balancing customer service, cost, inventory, productivity, and working capital to maximize enterprise value.Advanced analytical and data-driven decision-making skills, leveraging digital tools, automation, AI, and predictive analytics to improve operational performance.Experience leading high-performing organizations, fostering talent development, accountability, continuous improvement, and organizational capability building.Strong communication, negotiation, and change leadership skills, with the ability to influence executive audiences and lead organizations through complex transformation.