Customer Service Supervisor

Location: Al Shubaily Grand Mall, Al KhobarNationality: Saudi NationalMain Duties & ResponsibilitiesSupervise and coordinate the daily activities of Customer Service Agents.Monitor service quality at the customer service desk and all customer touchpoints.Log, track, and escalate customer complaints, ensuring timely resolution.Coach, guide, and train Customer Service Agents to maintain high service standards.Monitor team adherence to customer service policies and procedures.Report service performance, customer feedback, and key issues to the Customer Service Manager.RequirementsSaudi national.Previous experience in customer service, preferably in a shopping mall, retail, hospitality, or similar customer-facing environment.Strong communication and interpersonal skills.Good leadership and team-management abilities.Strong problem-solving and complaint-handling skills.Ability to work under pressure and manage multiple customer service issues.Available to join immediately.