Customer Service Supporter - Dublin, full time

We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.For more information, please visit our career page.Job DescriptionFor our Customer Service department, we are looking for a Customer Service Supporter, who will be our customer ambassador, being in the front line with the customers and providing the best Customer Service within any channel preferred by the customers. As Customer Service Supporter…You are customer oriented and able to listen and fulfil our customers’ needsYou enjoy communicationYou have a high level of empathyDo you see yourself in this role as Customer Service Supporter at JYSK? Then YOU ARE the person we are looking for!What We Offer YouYou get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:Opportunities for development through excellent training and mentoringAn introduction training to get the best possible start to your career at JYSK Full time-job with competitive salarySupport in the job by modern systems and tools (personalized intranet, online complaints system, Customer database)20% discount at JYSK and Lars Larsen Group companiesSocial activities, annual corporate partiesInternal competitions to compete, win and celebrate excellent performanceWhat Your Next Job Will Be AboutYou are the first point of contact for our customers. At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying customer issues, solving them and preventing them in future.Ownership of your work and search of solutions for our customers while providing a professional, positive and competent serviceWork in an open environment where you co-operate with colleagues to exceed the customer’s expectationsBe a part of a goal-oriented team with a high pace and the need to adapt to different situations Creating sales on incoming requests to support our mission and goalsHandling customer requests through phone, e-mail, chat and social mediaWhat You Should BringEmpathy, you enjoy to actively listen to customers and support themBe professional and open to dialogueUnderstand customer needs and take them into account when providing solutionsEnjoy working in a team, and have a desire to work in a fun environment where you share learnings and knowledge with your colleaguesUnderstand the importance of time sensitive issues and remember you are here to help othersAvailable to work shifts within our customer centre opening hours, including evenings and weekendsExcellent knowledge of your native language, written and spoken; English is a great plus for developing your career internationally and for staying in touch with your colleagues from all over EuropeBasic system knowledge – know how to use a computer, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and proceduresIS THIS YOUR NEXT OPPORTUNITY? Apply today!For any advice or support, email us at hruk@jysk.com and we’ll be happy to help!Recruitment process:We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always conduct interviews - for selected positions you can expect to have assessments and a video interview, where we look forward to hearing about your motivation for the job.Learn how we process your data in our Privacy Policy.