Customer Service Team Manager

foundever™Job Title: Team Leader – Call Center

Location: Mecidiyeköy, Istanbul, Turkey (On-site)Schedule: Monday – Friday, 09:00 – 18:00About Foundever™Foundever™ is a global leader in the customer experience (CX) industry, operating in 45+ countries with 170,000+ associates.

We partner with the world's leading brands to deliver exceptional customer experiences at scale. Join our dynamic team in Istanbul and be part of a culture that values innovation, growth, and people.The RoleWe are looking for an experienced and motivated in our Mecidiyeköy call center. You will be responsible for driving team performance, coaching individuals, and ensuring all while maintaining a high standard of customer experience.

Key Responsibilities

Team ManagementCoaching & DevelopmentReportingEscalation HandlingProcess ImprovementCollaborationEmployee EngagementRequirementsMust-Have:English Proficiency: Fluent/Advanced level in English (both written and spoken) — this is a critical requirement.Turkish Proficiency: Native or fluent.Experience: Minimum 2–3 years of experience in a call center environment,Leadership Skills: Demonstrated ability to lead, coach, and develop a team.Analytical Skills: Comfortable working with data, KPIs, and performance dashboards.Communication: Excellent interpersonal and communication skills.Availability: Able to work on-site at our Mecidiyeköy office, Monday through Friday, 09:00–18:00 CET.Nice-to-Have:Experience in BPO/outsourcing environments.Familiarity with CRM tools and workforce management systems.Additional language skills.Bachelor's degree in Business, Communications, or a related field.What We OfferCompetitive salary + performance-based bonusesClear career progression path within FoundeverContinuous learning and development programsModern office environment in central Mecidiyeköy, IstanbulOpportunity to work with international clients and teamsSupportive and inclusive company cultureEmployee engagement activities and recognition programsHow to Apply