Customer Service Training, Quality & Auditing

We are looking for a Customer Service Training, Quality & Auditing professional to join our team in Saudi Arabia.This role is all about raising the standard of the member experience across our clubs. Through hands-on coaching, training and regular service audits, you'll help our front-line teams deliver friendly, consistent and professional service to every member, every visit.We're looking for someone who can work closely with our club teams, spot service gaps, provide practical solutions and help employees continuously improve how they support our members.Key ResponsibilitiesCustomer Service Training & CoachingDeliver engaging customer service training sessions and practical workshopsCoach front-line staff on communication, member handling and service etiquetteTrain teams on handling complaints, difficult conversations and service recoveryIdentify individual and team training needs based on member feedback and service resultsProvide continuous feedback, guidance and on-the-floor coachingMember Experience & Performance DevelopmentCreate and follow up on service development plans for teams and individualsMonitor service performance using member feedback, reviews, complaints and satisfaction scoresSupport Club Managers and team leaders in building strong, member-focused teamsHelp build a positive, welcoming and service-driven culture across our clubsService Auditing & QualityConduct regular service audits, mystery visits and quality checks across clubsEnsure customer service standards, procedures and company policies are consistently followedReview member interactions across front desk, phone, WhatsApp and other channelsIdentify gaps, inconsistencies and opportunities to improve the member journeyProvide clear feedback and action plans following auditsFollow up to ensure corrective actions are implemented and sustained👤 What We're Looking ForPrevious experience in Customer Service Training, Quality Assurance, Service Auditing or a similar roleA genuine passion for delivering excellent customer experiencesStrong communication and presentation skillsExcellent coaching and people-development skillsStrong attention to detail and analytical thinkingAbility to turn member feedback and audit findings into practical improvementsA hands-on, positive and motivating approachAbility to work closely with different teams and departmentsFluency in Arabic and English is a strong advantageExperience in fitness, hospitality, retail or a similar member-facing environment is a plusIf you're passionate about great service, developing people and creating member experiences that keep people coming back, we'd love to hear from you. 💪