Customer Solutions Engineer Intern

WHO WE ARESapaad is a global SaaS company transforming the food and beverage industry through its unified commerce platform. Our flagship product, Sapaad, powers thousands of restaurants, cafés, cloud kitchens, and hospitality businesses across more than 40 countries, helping them streamline operations, deliver exceptional customer experiences, and grow with confidence.For over a decade, our passionate team of engineers, designers, product specialists, and customer success professionals has been building innovative technology that simplifies restaurant operations. From point of sale and inventory management to online ordering, analytics, and customer engagement, Sapaad provides an integrated platform that enables restaurants to operate smarter and scale faster.Headquartered in Singapore with offices across five countries, Sapaad is backed by experienced technology leaders with deep expertise in SaaS, cloud computing, mobility, and e-commerce.As we continue expanding our presence in India, we're looking for talented and driven interns who are excited to learn, grow, and begin their careers in a fast-paced technology company.INTERNSHIP OVERVIEWWe're looking for a Customer Solutions Engineer Intern who is passionate about technology and enjoys solving problems while delivering exceptional customer experiences.This internship is designed for recent graduates and early-career professionals who want to gain hands-on experience in Customer Success, Technical Support, and SaaS. Throughout the program, you'll receive structured training, work on real customer scenarios, and develop the technical, communication, and problem-solving skills needed to support a global software platform.Working alongside experienced Customer Solutions Engineers, you'll gradually take on greater responsibility as your product knowledge, technical expertise, and confidence grow.If you're curious, proactive, enjoy learning new technologies, and want to make a meaningful impact while developing valuable industry skills, we'd love to hear from you.WHAT YOU'LL DOBuild a strong understanding of Sapaad's unified commerce platform and how it helps restaurants operate more efficiently.Learn how to diagnose, troubleshoot, and resolve customer issues through phone, email, live chat, and remote support.Assist customers with product-related questions while delivering a professional, friendly, and customer-centric experience.Learn to investigate issues, identify potential root causes, and document findings clearly and accurately.Collaborate with Product, Engineering, and Customer Success teams to resolve customer concerns effectively.Participate in customer onboarding sessions, product demonstrations, webinars, and implementation activities.Assist in creating and maintaining customer guides, knowledge base articles, and internal documentation.Develop strong analytical, troubleshooting, and communication skills by working on real customer cases.Take on increasing ownership of customer interactions and support responsibilities as your training progresses.YOU'RE A STRONG FIT IF YOUHave completed a Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.Have excellent English communication skills, both written and verbal.Are proficient in at least one regional Indian language (such as Hindi, Tamil, Telugu, Kannada, Bengali, or others).Enjoy interacting with people and solving problems.Are curious about technology and eager to learn new software products.Demonstrate patience, empathy, professionalism, and a customer-first mindset.Have strong analytical thinking and enjoy troubleshooting challenges.Take ownership of your work and are receptive to feedback and continuous learning.Are comfortable conducting on-site customer visits, deployments, and training sessions whenever required.Work well independently while collaborating effectively with a team.WHAT YOU'LL GAINHands-on experience supporting a global SaaS platform trusted by thousands of restaurants worldwide.Structured training on customer support, SaaS products, troubleshooting, product implementation, and customer success best practices.Exposure to real customer interactions and cross-functional collaboration with Product, Engineering, and Customer Success teams.Practical experience using industry-standard support tools and workflows.Valuable communication, analytical, and problem-solving skills that provide a strong foundation for a career in technology and SaaS.