Customer Success & Academic Support Specialist

Location: Riyadh, Saudi ArabiaEmployment Type: Full-time (On-site)Relocation: RequiredCompany DescriptionSPRIX Gulf is part of SPRIX, an organization dedicated to delivering high-value educational services tailored to the needs of every learner. Guided by the mission "Education Springs New Life," SPRIX designs programs and solutions that support meaningful and lasting learning outcomes. The company focuses on creating learner-centered experiences, emphasizing both academic growth and personal development. SPRIX Gulf collaborates with schools, educators, and families to implement effective educational practices and foster a culture of continuous improvement.Role DescriptionThe Customer Success & Academic Support Specialist is a full-time, on-site position based in Riyadh. The successful candidate will be responsible for ensuring that schools, educators, and institutional partners successfully implement and maximize the value of SPRIX educational solutions. The role focuses on building long-term customer relationships, delivering training and support, monitoring implementation progress, and providing data-driven recommendations that enhance teaching and learning outcomes.Daily responsibilities include onboarding new schools, conducting training sessions and workshops, supporting educators throughout the implementation process, analyzing student assessment data, preparing performance reports, and collaborating with internal teams to continuously improve customer experience and educational impact.Key ResponsibilitiesLead the onboarding and implementation of SPRIX educational solutions for schools and educational institutions.Deliver engaging training sessions, workshops, and product demonstrations for teachers, school leaders, and educational partners.Provide ongoing customer support and ensure a high level of customer satisfaction.Build and maintain strong, long-term relationships with schools and stakeholders.Analyze student assessment and performance data to identify learning gaps and recommend improvement strategies.Prepare implementation reports, customer success reports, and educational performance analyses.Monitor implementation progress, customer engagement, and key performance indicators (KPIs).Coordinate with SPRIX headquarters and internal teams to resolve issues, communicate customer feedback, and improve products and services.Maintain accurate customer records, documentation, and follow-up activities.Represent SPRIX Gulf at educational events, conferences, and training programs.Travel within Saudi Arabia as required.QualificationsBachelor's degree or higher in Education, Educational Psychology, Business, or a related field.Relevant experience in Customer Success, Academic Support, Education, Educational Technology (EdTech), Training, or Program Management.Strong understanding of educational environments, teaching methodologies, and learner development.Experience supporting schools, educators, or institutional clients is highly desirable.Fluent in Arabic and English (spoken and written).Willing to relocate to Riyadh, Saudi Arabia.Required SkillsExceptional presentation, facilitation, and training skills.Strong analytical, critical thinking, and problem-solving abilities.Ability to analyze educational and assessment data and provide actionable recommendations.Excellent communication, customer service, and relationship-building skills.Strong organizational and project management skills.Proficiency in Microsoft Office (PowerPoint, Excel, Word), Google Workspace, CRM systems, and modern educational technologies.Strong intercultural awareness and the ability to work effectively with diverse educational communities.Ability to manage multiple customer accounts while maintaining accurate documentation and reporting.Passion for education, customer success, and improving student learning outcomes.What We OfferCompetitive salary and benefits package.Visa sponsorship and relocation support.Medical insurance.Annual paid leave and annual flight ticket.Professional development and continuous learning opportunities.The opportunity to contribute to the growth of one of Japan's leading education companies in the Middle East while making a meaningful impact on education across the region.