Customer Success - Data Center

We’re Hiring: Customer Success

Key Requirements

5+ years of experience in Customer Success, Account Management, or Client Relations.Experience in technology, digital services, or enterprise customer management is preferred.Strong customer relationship management, communication, and presentation skills.Ability to manage customer onboarding, adoption, satisfaction, and retention.Strong analytical and problem-solving skills, with experience handling escalations.Familiarity with data centres, cloud solutions, digital platforms, or service management tools is an advantage.Commercial awareness to identify renewal, upselling, and cross-selling opportunities.

Key Responsibilities

Manage customer relationships and act as the primary point of contact.Drive customer onboarding, engagement, and service adoption.Monitor customer satisfaction, risks, and performance metrics.Coordinate with internal teams to resolve issues and escalations.Support customer retention, renewals, and business growth.