Customer Success Intern

🚀 WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLOKasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore.If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.📍 Location: Bangalore🏢 Work Mode: Work from Office💼 Employment Type: Full-time / InternshipExperience: Freshers / Recent Graduates / 0–1 yearWhat you'll do:• Communicate with customers through calls, email, WhatsApp, and other channels.• Assist customers with onboarding and product adoption.• Understand customer requirements and help them get maximum value from the product.• Handle customer queries and coordinate with internal teams for issue resolution.• Conduct regular follow-ups and maintain strong customer relationships.• Track customer interactions, requirements, and issues using CRM tools.• Collect customer feedback and share insights with the internal teams.• Support customer engagement and retention initiatives.What we're looking for:• Excellent verbal and written communication skills.• Strong interpersonal and relationship-building skills.• Customer-first attitude.• Good follow-up and organizational skills.• Ability to understand customer requirements and communicate clearly.• Willingness to learn and work in a fast-paced B2B SaaS environment.• Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.What you'll do:• Manage customer relationships throughout the customer lifecycle.• Drive customer onboarding and product adoption.• Understand customer requirements and ensure timely resolution of issues.• Conduct regular customer follow-ups and engagement activities.• Identify customer concerns and potential churn risks.• Coordinate with Product, Sales, Support, and other internal teams.• Maintain accurate customer information and interactions in CRM.• Collect customer feedback and communicate actionable insights to internal teams.• Contribute to customer retention, engagement, and overall satisfaction.What we're looking for:• 6 months - 1 years of relevant experience.• Strong communication and interpersonal skills.• Customer-first approach and problem-solving mindset.• Good stakeholder management and follow-up skills.• Experience working with CRM tools is a plus.• Prior B2B SaaS experience is preferred.COMPENSATIONCustomer Success Intern: ₹15,000–₹20,000 per monthCustomer Success Executive: ₹3–₹4 LPACompensation for experienced candidates may vary based on experience and skill set. WHY JOIN KASPLO?• Hands-on experience in B2B SaaS Customer Success• Exposure to customer onboarding and product adoption• Opportunity to work directly with customers• Exposure to CRM and customer lifecycle management• Opportunity to work with cross-functional teams• Learn and grow in a fast-paced SaaS environment📩 Interested candidates can apply or share their updated resume with us.#Hiring #CustomerSuccess #CustomerSuccessJobs #SaaSJobs #B2BSaaS #CustomerSuccessIntern #FreshersJobs #BangaloreJobs #Internship #CustomerExperience #Kasplo