Customer Success Manager

Start up in high growth mode, very little competition.Work with premium accounts.Market leader with high performing culture.Our client is redefining the way businesses manage their SaaS spending and licensing. Their platform provides deep visibility into software usage, helping organisations eliminate waste, optimise costs, and streamline their tech stack. By leveraging AI and data-driven insights, they empower teams to cut unnecessary expenses. Due to growth, the business is recruiting a Customer Success Manager.The Customer Success Manager owns a portfolio of high-value accounts end to end - from onboarding through to retention and growth. The Customer Success Manager will be accountable for portfolio well-being, retention, and expansion.Key responsibilities:Manage the post-sales relationship for a portfolio of Mid-Market, and Enterprise customers to ensure the Customer receives the highest value from the platform.Identify and nurture relationships with key stakeholders within your portfolio to create strategic and meaningful points of customer engagement.Identifying expansion signals in your portfolio and working with sales to convert them.Drive onboarding and adoption through structured programs that accelerate time to value.Assist in the design, development, and execution of customer webinars for product releases and training and best practice.Drive renewal readiness, retention, and contract continuity across all in-scope services.Key experience and skills:Strong background in Sales, Customer Success, Account Management, or similar.Experience in SaaS and/or IT Industries.Ability to manage multiple stakeholders and complex accounts.Customer-first mindset with commercial awareness.The ability to adapt quickly in a fast-evolving environment.Why this role:Work directly with the founders.Well known start up scaling quickly, be a part of something amazing!High impact, and impact quickly.Great base + bonus.Work with blue-chip well-known organisations - learn from the best.