Customer Success Manager

We’re working with a market-leading global e-commerce SaaS platform that powers international growth for some of the world’s most recognisable brands.Following continued expansion across its UK Customer Success team, the business is making multiple hires across Customer Success Manager and Senior Customer Success Manager levels. These roles will manage key enterprise accounts and are based in London three days per week.What you’ll be doing:Own strategic relationships with enterprise clients, acting as a trusted adviserManage complex international accounts across multiple marketsDrive retention, growth and expansion through upsell and cross-sell opportunitiesLead QBRs and use performance data to identify risks and growth opportunitiesManage competing priorities, escalations and account action plansPartner closely with Product, Commercial and Operations teams to deliver client outcomesBuild relationships with senior and executive-level stakeholdersWhat they’re looking for:Experience managing strategic or enterprise accounts within SaaS, e-commerce, payments, logistics or a related technology environmentA proven record of driving account growth, renewals, retention and other commercial outcomesStrong operational account management skills, including prioritisation, escalation management and cross-functional deliveryConfidence using data to analyse account performance, shape recommendations and demonstrate ROIStrong stakeholder-management skills, with experience engaging at executive levelAn existing right to work in the UK, as sponsorship is not availableWhy this role?Work at the forefront of global e-commerce and cross-border growthJoin a high growth, international tech businessPartner with household name brands across multiple marketsTake ownership of commercially significant enterprise relationshipsCompetitive package including base salary, bonus, expansion commission and RSUs