Customer Success Manager

Company Overview Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries. We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi country payroll outsourcing and Employer of Record (EOR) services. With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.Job Descriptions • Serve as the main point of contact between clients and BIPO, and escalate client feedback to relevant internal teams• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and engagement• Understand client needs and identify opportunities for upselling and cross selling• Conduct discovery sessions to understand customers' environments and deliver impactful product demonstrations and presentations• Address client concerns and collaborate with internal stakeholders to resolve issues in a timely manner• Stay informed on market trends and competitors to strengthen client retention strategies• Leverage product and service knowledge to support and advise existing clients• Prepare and present commercial proposals, and align terms with both clients and BIPO• Work closely with cross-functional teams to ensure successful service delivery and client satisfaction• Participate in solutioning discussions with both internal and external stakeholders• Develop strategies to drive customer adoption, engagement, and long-term value• Build strong stakeholder relationships and drive win-win outcomes• Support channel partners in delivering BIPO HRMS solutions to their enterprise clientsRequirements: • Bachelor's degree in any discipline• Minimum 3–5 years of relevant experience in customer success, account management, or related roles• Required languages: Local language + English; Mandarin is a plus• Strong communication and stakeholder management skills, with the ability to engage across all levels• Self-motivated, proactive, and results-oriented• Strong listening and problem-solving skills• A good balance of technical understanding and interpersonal skills• Experience in client-facing roles, including presentations, solutioning, and sales support• Familiarity with HRMS or SaaS solutions is preferred• Strong consulting mindset with the ability to understand and address client need