Customer Success Manager

Client Success ManagerI’m working on a leadership opportunity with a fast-growing, global business with offices in Dubai.The company is looking for a commercially driven Client Success Manager to lead an existing customer-facing team, improve customer experience, protect revenue, and drive stronger performance across an established client base.This role would suit someone who enjoys working in a fast-paced, target-led environment and has experience managing customers, teams, escalations, renewals, retention, account growth, or recurring revenue.The role will focus on:Leading, coaching, and developing a customer-facing teamImproving client retention, service quality, and customer outcomesManaging escalations and complex client situationsDriving revenue from existing customers through better process, follow-up, and relationship managementMonitoring team performance against KPIs and targetsUsing CRM, reporting, and data to identify risks and opportunitiesWorking closely with sales, operations, finance, and customer experience teamsBringing energy, urgency, structure, and ideas into the functionWhat we are looking for:Experience in account management, customer success, relationship management, client retention, renewals, or revenue-focused rolesPrevious team management or team lead experienceStrong commercial mindset and confidence working towards targetsAbility to handle escalations and difficult client conversationsGood CRM, reporting, pipeline, and forecasting disciplineStrong communication, coaching, and stakeholder management skillsExperience from SaaS, telecoms, financial services, business services, EOR, serviced offices, subscriptions, banking, or other customer-led environments would be highly relevantThis is a great opportunity for someone who is proactive, energetic, hands-on, and motivated by building a high-performing team. The role can be based in Dubai or Abu Dhabi.Please apply or reach out directly for a confidential conversation.