Customer Success Manager

Customer Success Manager – AI SaaSCentral London | 4 days onsite | Up to £70k + EquityWe’re partnering with a fast-growing AI SaaS start-up transforming how property businesses manage their day-to-day operations.They’re looking for an ambitious Customer Success Manager with around 3–5 years’ experience who wants significant ownership, exposure and progression within an early-stage technology business.The RoleYou’ll own customer relationships end-to-end, including:Managing onboarding and go-live for new customersDriving product adoption, retention and account growthBuilding strong relationships and leading regular customer reviewsSupporting the conversion of pilot customers into long-term accountsTraining customers and confidently discussing the productIdentifying customer issues and working with Product and Engineering to resolve themFeeding customer insights into the product roadmapHelping improve and automate Customer Success processesIdentifying opportunities for renewals, upselling and expansionWhat We’re Looking For3–5 years’ experience in Customer Success, Account Management, Implementation or similarExperience within B2B SaaS, software, technology or PropTechStrong end-to-end customer relationship managementCommercial understanding of retention, renewals and expansionComfortable discussing technical products, integrations and data with customersGenuine interest in AI and automationProactive, ambitious and comfortable working in a fast-paced start-upExperience with APIs/integrations, HubSpot, AI tools, or building CS processes would be a bonus, but isn't essential.This is a great opportunity for someone who wants to join an ambitious AI business early, work closely with the founders and have real influence over customers, product and how the CS function develops.£70k DOE + Equity | London | 4 days onsiteApply if of interest!