Customer Success Manager

About DynaRiskCyber threats increasingly affect individuals and smaller businesses, but many lack the tools and support to prevent problems or respond when something goes wrong.DynaRisk solves this by helping insurers and other organisations provide practical cyber protection to their customers, policyholders and members. Our products help partners attract new customers and monitor cyber health; enable users to understand and reduce their risk; and provide expert support and a route to submit a claim when an incident occurs.Over the next 12 months, our focus is on launching new partnerships successfully, increasing engagement and growing the value of our existing accounts. We’re hiring a commercially minded Customer Success Manager to take ownership of a portfolio and help us achieve that.The roleSitting within our commercial team, you’ll own an international portfolio of partner accounts across the full customer lifecycle: from onboarding and launch through to engagement, renewal and growth.Your first month will focus on learning our products, understanding our partnerships and beginning to build relationships across a portfolio weighted towards small and medium-sized accounts. As you develop, you’ll take on increasingly complex and strategically important partnerships, with greater scope to shape how Customer Success works at DynaRisk.You’ll work closely with Sales, Sales Engineering, Product, Marketing and Support to keep partnerships moving and deliver the right outcomes for our customers. Complex partnerships don’t always go exactly to plan, so we communicate early, take ownership and bring the right people together to solve problems. We value openness, collaboration and learning over blame.You’ll also have clear commercial ownership, identifying and progressing expansion and cross-sell opportunities within your accounts. Your target will be set according to your level of experience and the size and opportunity within your portfolio. We recognise and celebrate individual and team successes, with commercial performance rewarded through commission alongside a bonus linked to renewals.What you'll be doingOwning and developing strong relationships across an international portfolio of partner accounts.Managing customer onboarding and coordinating successful programme launches.Creating joint success plans and running regular customer meetings and business reviews.Using data and customer insight to improve adoption and end-user engagement.Owning renewals, monitoring customer health and acting early where an account may be at risk.Identifying and progressing expansion and cross-sell opportunities.Coordinating customer activity across our commercial, technical, product and operational teams.Acting as the first point of contact for operational issues and escalations.Supporting partner marketing, communications and engagement plans.Representing DynaRisk at customer meetings, conferences and events, including occasional UK and international travel.About YouYou’ll ideally have 2-4 years’ experience in Customer Success, account management, partnerships or a similar B2B customer-facing role, with some exposure to complex or strategically important accounts.We’d love to hear from you if you:Have managed enterprise or strategically important accounts with multiple stakeholders.Are confident building relationships with both day-to-day contacts and senior decision-makers.Combine a strong customer mindset with genuine commercial drive.Are comfortable owning renewals and working towards expansion targets.Can understand and confidently discuss technical concepts without needing to be a technical specialist.Are organised, proactive and able to keep multiple workstreams moving.Enjoy a fast-paced environment where you can help improve processes rather than simply follow an established playbook.Are keen to learn, develop and take on increasingly strategic responsibility.Experience in insurance, cyber security, financial services, B2B SaaS or a start-up environment would be helpful, but it isn’t essential. Curiosity, adaptability and the ability to bring people together around a shared outcome matter more to us.What we offerA competitive base salary of £50,000-£65,000, depending on experience.Commission linked to expansion and cross-sell revenue, plus a renewal bonus.Genuinely hybrid working, with two days per week in our central London office close to Monument station.Support and coaching, with the opportunity to take on increasingly strategic customer and commercial responsibilities.Real scope to influence how Customer Success develops at DynaRisk.Equity in DynaRisk.25 days’ paid annual leave plus bank holidays.Private healthcare.Workplace pension.Additional employee benefits.This is a permanent, full-time role with a three-month probationary period. Applicants must already have the right to work in the UK.If you’re excited by commercial Customer Success, complex partnerships and the opportunity to help build something as it grows, we’d love to hear from you.