Customer Success Manager

Customer Success ManagerPasig Ortigas, PhilippinesNighshift | Onsite | Full-TimeYour clients don't just need a vendor — they need someone in their corner, and that's you. As a Customer Success Manager, you'll own a portfolio of Riskonnect clients, driving adoption, retention, and growth through real relationships and data-backed strategy.ABOUT ACQUIRE INTELLIGENCEAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.A SNAPSHOT OF YOUR ROLEAs a Customer Success Manager, you'll be the primary point of contact for a portfolio of Riskonnect clients — driving adoption, managing renewals, and spotting growth opportunities. You'll turn data-driven insight into stronger relationships and help every client get more value out of their investment in Riskonnect.WHAT YOU'LL DOClient Health & AdoptionEnsure good customer health across your client bookExecute ongoing adoption improvement plans (onboarding, web training, email campaigns, etc.)Understand, document, and monitor customer outcomesRecommend and coordinate lifecycle improvementsRenewals & GrowthManage client renewals and build strategies to retain and grow accountsIdentify upsell and cross-sell opportunitiesPartner with Account Executives for QBRs and growth strategiesRelationship & Stakeholder ManagementMaintain regular contact with key stakeholders; schedule stewardship meetingsMap stakeholders to personas and tailor engagement accordinglyTranslate client needs into actionable solutions across the organizationIssue Resolution & ReportingDrive resolution of identified issues and escalate when necessaryExecute corrective action plans for at-risk customersTrack and report on results from action plansManage feature request feedback loopCollaborationCollaborate with Success Consultants on client requests and attend status meetingsStay informed on Riskonnect products and industry trendsA BIT ABOUT YOUMust-Haves5+ years in a customer-facing role within Enterprise Software or SaaSProven ability to track and organize action items across 20–30 enterprise clientsSkilled in managing stakeholder relationships using remote/virtual toolsExperience developing senior-level client relationshipsAbility to analyze customer behavior and recommend adoption strategiesStrong written and verbal communication skills, with sound judgment and decision-makingGood-to-Haves5+ years of experience in the Insurance or SaaS industryAnalytical, process-oriented approach to managing a client portfolioPrior exposure to risk management, compliance, or GRC platformsWHY JOIN THE A-TEAM?Come for a career, stay for the fun!Here's what's waiting for you:HMO coverage for you and your familyEpic Yearly Kick-Off Parties with major giveawaysRecognition through our Value Awards — we celebrate your winsReal career growth with opportunities for internal promotionsMeaningful work with talented and supportive teamsYour future matters:900+ internal promotions every yearAccess to 2,700+ leadership training coursesExtra rewards along the way:14th Month Pay after 5 years of continuous serviceEmployee Referral Program — earn up to ₱42,000 per successful hireEnjoy work-life balance:24 Paid Time-Off Credits annually, with leave credits convertible to cashPaid Birthday Leave — celebrate your day your wayWHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Curious and Clever: Smart questions spark smart solutionsEntrepreneurial Energy: Think like an owner. Solve like a founderFast with Intent: We move fast and deliver real resultsLaugh and Learn: We don't take ourselves too seriously, just our resultsWhat are you waiting for? Come for a career, stay for the fun!