Customer Success Manager

About the jobCompany Description Riskonnect, Inc. is a leading provider of integrated risk management software solutions, helping organizations anticipate, manage, and respond to strategic and operational risks in real time. The company supports risk professionals across the Americas, Europe, and Asia and serves more than 2,500 customers on six continents. Riskonnect’s technology connects data and workflows across the extended enterprise to drive insight, efficiency, and resilience. Team members collaborate globally to deliver innovative solutions and strong customer partnerships. To learn more about the organization and its offerings, visit www.riskonnect.comAbout the job Company Description Riskonnect, Inc. is a leading provider of integrated risk management software solutions, helping organizations anticipate, manage, and respond to strategic and operational risks in real time. The company supports risk professionals across the Americas, Europe, and Asia and serves more than 2,500 customers on six continents. Riskonnect’s technology connects data and workflows across the extended enterprise to drive insight, efficiency, and resilience. Team members collaborate globally to deliver innovative solutions and strong customer partnerships. To learn more about the organization and its offerings, visit www.riskonnect.com A SNAPSHOT OF YOUR ROLEAs a Customer Success Manager, you'll be the primary point of contact for a portfolio of Riskonnect clients — driving adoption, managing renewals, and spotting growth opportunities. You'll turn data-driven insight into stronger relationships and help every client get more value out of their investment in Riskonnect.WHAT YOU'LL DOClient Health & AdoptionEnsure good customer health across your client bookExecute ongoing adoption improvement plans (onboarding, web training, email campaigns, etc.)Understand, document, and monitor customer outcomesRecommend and coordinate lifecycle improvementsRenewals & GrowthManage client renewals and build strategies to retain and grow accountsIdentify upsell and cross-sell opportunitiesPartner with Account Executives for QBRs and growth strategiesRelationship & Stakeholder ManagementMaintain regular contact with key stakeholders; schedule stewardship meetingsMap stakeholders to personas and tailor engagement accordinglyTranslate client needs into actionable solutions across the organizationIssue Resolution & ReportingDrive resolution of identified issues and escalate when necessaryExecute corrective action plans for at-risk customersTrack and report on results from action plansManage feature request feedback loop Collaboration

• Collaborate with Success Consultants on client requests and attend status meetingsStay informed on Riskonnect products and industry trendsA BIT ABOUT YOUMust-Haves5+ years in a customer-facing role within EnterpriseSoftware or SaaSProven ability to track and organize action items across 20-30 enterprise clientsSkilled in managing stakeholder relationships using remote/virtual toolsExperience developing senior-level client relationshipsAbility to analyze customer behavior and recommend adoption strategiesStrong written and verbal communication skills, with sound judgment and decision-makingGood-to-Haves5+ years of experience in the Insurance or Saas industry
• Analytical, process-oriented approach to managing a client portfolioPrior exposure to risk management, compliance, or GRC platforms From <https://www.linkedin.com/jobs/view/4456824592/> Collaboration
• Collaborate with Success Consultants on client requests and attend status meetingsStay informed on Riskonnect products and industry trendsA BIT ABOUT YOUMust-Haves 5+ years in a customer-facing role within EnterpriseSoftware or SaaS Proven ability to track and organize action items across 20-30 enterprise clients Skilled in managing stakeholder relationships using remote/virtual tools Experience developing senior-level client relationships Ability to analyze customer behavior and recommend adoption strategies Strong written and verbal communication skills, with sound judgment and decision-makingGood-to-Haves5+ years of experience in the Insurance or Saas industry
• Analytical, process-oriented approach to managing a client portfolioPrior exposure to risk management, compliance, or GRC platforms