Customer Success Manager

Customer Success ManagerAbu DhabiOur client, a leading Systems Integrator, is searching for a Customer Success Manager to lead customer value, adoption, retention, and experience across its client base.This is a hands-on, strategic role for someone who can build trusted senior client relationships, run structured service reviews, track customer health and value realisation, and act as the bridge between Sales, Service Delivery, Finance, Operations, and GRC.The successful candidate will help shape and build the Customer Success function, while proactively identifying renewal risks, churn drivers, and expansion opportunities.Candidate requirements:Solid experience in customer success, account management, client-facing service management, or similar roles.Experience working in managed IT services, technology solutions, enterprise software, or a related B2B technology environment.Strong relationship management and stakeholder engagement skills, with the ability to manage complex accounts and multiple senior stakeholders.Experience driving adoption, retention, renewals, and expansion across enterprise clients.Experience of ITSM frameworks, service KPIs, and cross-functional delivery environments.Able to manage escalations, communicate clearly with both technical and non-technical audiences, and coordinate effectively across internal teams.Relevant certifications such as CCSM, CSM Practitioner, ITIL, or account management qualifications would be advantageous.Qualified candidates should apply to register their interest.