Customer Success Manager

Customer Success ManagerScottsdale, AZ (Hybrid) | Remote considered for exceptional candidatesCustomer Success at Bluetail isn’t about managing renewals. It’s about helping aviation organizations transform the way they manage aircraft records, get measurable value from Bluetail, and build relationships that last for years.As Bluetail enters its next phase of growth—expanding into enterprise customers, international markets, and AI-powered operational intelligence—we’re looking for an experienced Customer Success Manager to own and grow a portfolio of customer relationships.This is a hands-on, customer-facing role for someone who enjoys building relationships, driving product adoption, solving problems, and helping customers achieve better outcomes. You’ll work with aviation professionals ranging from maintenance teams and Directors of Maintenance to senior executives.What You’ll OwnManage a portfolio of Bluetail customers and serve as their primary ongoing relationship owner.Drive customer adoption (post launch), engagement, retention, and expansion throughout the customer lifecycle.Build strong relationships with key stakeholders and develop a deep understanding of each customer’s goals, operations, and challenges.Conduct regular customer reviews, track account health, and proactively address risks or low product usage.Identify opportunities to expand Bluetail across additional aircraft, teams, workflows, and solutions.Partner closely with Sales, Launch/Onboarding, Product, and Support to deliver a seamless customer experience.What Success Looks LikeCustomers consistently adopt Bluetail and realize measurable value from the platform.Strong retention, renewals, and Net Revenue Retention (NRR).At-risk or low-usage accounts are identified early and proactively addressed.Expansion opportunities are consistently identified and developed-big part of the role.Customers view Bluetail as a trusted partner in their aircraft maintenance and records operations.What You’ll Bring3+ years of Customer Success or account management experience, preferably in B2B SaaS.Proven experience managing and growing a portfolio of customer accounts.Strong communication, relationship-building, and problem-solving skills.Ability to manage multiple customers, priorities, and projects in a fast-moving environment.Experience using CRM and Customer Success tools to track customer health, activity, and outcomes.Aviation industry experience is highly valued; aircraft maintenance or records experience is a significant plus.Why Bluetail?Bluetail is transforming aircraft records into actionable intelligence for aircraft maintenance and compliance. With more than 30 million aircraft records digitized, rapid growth, and expanding opportunities across enterprise and global markets, you’ll have the opportunity to work directly with aviation organizations that are changing how they manage and use aircraft records.If you’re passionate about customers, aviation, and helping organizations get greater value from technology, we’d love to hear from you.