Customer Success Manager

Antal International Morocco is recruiting on behalf of a high-growth SaaS company whose platform addresses one of the costliest problems in global manufacturing: excess inventory tying up critical working capital and stopping manufacturers from operating at peak efficiency. Their platform reduces excess inventory, drives on-time delivery, and establishes operational command of inventory operations across the enterprise.The company is at an inflection point — a proven product, global manufacturing customers, and the ambition to scale significantly. Customer Success is their primary customer-facing team, and the CSM is the strategic partner who turns product adoption into measurable business results.The roleBased in Morocco and reporting to the Director of Customer Success, you will own the relationship with a portfolio of manufacturing customers across EMEA — most of them French-speaking. You will build trust with executive sponsors and champions, drive adoption across their organisations, and make sure the platform delivers the ROI they signed up for: inventory reduction, fewer shortages, improved on-time delivery.This is not a support or implementation-coordinator role. You are the person a VP of Supply Chain calls when they want to know whether the investment is paying off, and the person their team turns to in order to get more from the platform. That requires relationship management, analytical rigour and deep fluency in ERP, supply chain and manufacturing operations — you need to be credible in the room with both a plant-floor planner and a customer executive.What you will doOwn the strategic relationship for a portfolio of EMEA customers — the executive sponsor's primary advocate and trusted advisorPartner with customer executives and supply chain leaders on goal-setting: define what success looks like, track progress against it, and surface expansion opportunities as their needs growMonitor customer success metrics and translate them into a business narrative — tell customers and their leadership the ROI story, not just the dataDrive organisation-wide product adoption: proactively coach key users, lead training, and guide customers through product updates until the platform is embedded in how they operateLead business review meetings to align on joint strategy and set measurable goalsWork onsite with customers' supply chain and continuous improvement leaders, and coordinate internally with Data Integration, Product, Engineering and Sales to keep configuration, adoption and expansion on trackWhat you bring3–5+ years in Customer Success, Account Management, or Supply Chain / ERP consulting — ideally in a SaaS or enterprise software environmentSupply chain and/or supply chain application experienceFluent French and English — both essential. The majority of your EMEA portfolio is French-speaking, and you will work daily with an international team in EnglishExpertise in dealing with significant change at senior business and IT levels, preferably directly with VP or C-level executivesAbility to understand and analyse common supply chain data sets — inventory, purchase order, demand reportingUnderstanding of data tables, data mapping and analytics, and the ability to grasp data structures conceptuallyCapability as a credible and effective consultant, advisor and coach, especially around change management — cultural, technical and businessProven effectiveness leading executive training sessions, meetings and workshops, often remotelyDemonstrated leadership, with the ability to influence outcomes without direct authorityExcellent verbal, written and presentation skills, and the ability to juggle multiple projects with complex tasksAbility to learn systems and business processes quicklyAbility to travel approximately 25%BS degree in an engineering, manufacturing or supply chain-related discipline, or equivalent experiencePreferredSaaS experienceExperience with ERP or MRP systems in a manufacturing environmentExperience managing a portfolio of enterprise accounts with a renewal or expansion componentWhat success looks likeFirst 90 days — a clear picture of your portfolio's health, key stakeholders and current adoption levels, and the beginnings of trust with executive sponsors and championsFirst year — measurable adoption gains, a clear and credible ROI story for each account, strong executive relationships, and healthy renewal and expansion signalOver time — you become the trusted advisor your customers rely on, and the reason they renew, expand and advocate for the platform within their own organisationWhy this roleIf you want a customer-facing role built on substance and trust rather than ticket volume, this is it. You will own real relationships with senior supply chain leaders across EMEA, see your impact directly in their ROI numbers, and work closely with Sales, Product, Engineering and Solutions & Services to shape how value gets delivered.All applications are handled in the strictest confidence. Our client's identity is disclosed at shortlist stage. Our client is an equal opportunity employer committed to building an inclusive and diverse team.