Customer Success Manager

Customer Success Manager | Austin, TX | HybridA fast-growing AI SaaS B2B company is looking for a Customer Success Manager to join its growing Austin team.This is a great opportunity for a CSM who wants to own a portfolio of B2B customers while helping shape the Customer Success function.The RoleOwn customer onboarding, adoption, renewals and expansionManage a book of B2B SaaS accountsBuild strong relationships with key stakeholders and executivesDrive product adoption and customer outcomesRun account reviews and success planningIdentify renewal and expansion opportunitiesWork closely with Sales and Product to represent customer feedbackHelp build CS processes and playbooksAbout You2–5 years' experience in Customer Success, Account Management or Technical Account ManagementB2B SaaS experienceExperience managing a book of accountsStrong communication and organisational skillsCommercially minded with experience around renewals/expansionComfortable working with technical or AI-driven productsBonus: Experience within manufacturing, industrial technology, AI or workflow-driven SaaS.Austin, TX | Hybrid | Full