Customer Success Manager

🚀 We’re Hiring | Customer Success Manager – Middle East🌍 Region: Middle East🏢 Company: ITSS💼 Industry: Banking Technology & IT ServicesAt ITSS, we are looking for a dynamic and experienced Customer Success Manager to strengthen our customer relationships and drive long-term success across the Middle East.🎯 Key Responsibilities:* Develop and maintain strong, strategic relationships with banks and financial institutions.* Act as a trusted advisor, ensuring customer satisfaction and long-term partnerships.* Drive customer engagement, retention, and business growth.* Collaborate closely with delivery, technical, and commercial teams to ensure successful project outcomes.* Proactively manage customer expectations, escalations, and service improvements.* Identify opportunities for account expansion, renewals, and additional services.🔎 Ideal Candidate:* 5+ years of experience in Customer Success, Key Account Management, or Client Relationship Management.* Strong background in banking technology, fintech, or IT services.* Proven experience managing banking and financial services clients in the Middle East.* Knowledge of core banking solutions and digital banking platforms is a significant advantage.* Fluency in Arabic and English is mandatory (spoken and written).* Excellent communication, negotiation, and stakeholder management skills.* Strong business acumen, relationship-building capabilities, and a customer-centric mindset.🌟 Why Join ITSS?Be part of a team working at the forefront of banking technology, supporting financial institutions in their digital transformation journeys.📩 Interested in joining us?ASend your CV via LinkedIn.🤝 Know someone who would be a great fit? Tag them or share this opportunity!#ITSS #Hiring #CustomerSuccessManager #MiddleEastJobs #BankingTechnology #DigitalBanking #Fintech #ArabicSpeaking #CustomerSuccess