Customer Success Manager

Position: Customer Success Manager Location: SingaporeMarket Coverage: ASEANIndustry: AI-powered Technology / SaaS / Enterprise SolutionsAbout the RoleWe are looking for a Customer Success Manager to support enterprise clients across ASEAN, ensuring they maximize the value of our AI-powered technology intelligence and innovation solutions.This role focuses on building strong client relationships, driving product adoption, delivering customer training, and supporting customer retention and contract renewals. The ideal candidate has experience managing B2B clients in a solution-based or SaaS environment and is comfortable working with customers to understand their business needs and translate them into effective product usage.Key ResponsibilitiesCustomer Relationship Management: Build and maintain strong relationships with enterprise clients across ASEAN, serving as their primary point of contact for product adoption, usage, and ongoing support.Product Training & Onboarding: Lead customer onboarding, product demonstrations, and training sessions to help clients understand and effectively utilize the platform and its features.Product Adoption & Value Realization: Understand customer business objectives and use cases, provide guidance on relevant product features, and drive ongoing engagement and adoption.Renewal & Retention: Manage customer accounts throughout the post-sales lifecycle, proactively identify renewal risks, address customer concerns, and drive contract renewals and customer retention.Customer Engagement: Conduct regular business reviews and follow-ups to assess customer satisfaction, monitor product usage, and identify opportunities to improve the customer experience.Cross-functional Collaboration: Work closely with Sales, Product, and Technical teams to resolve customer issues, communicate feedback, and improve product experience.Account Growth Support: Identify opportunities for upselling and cross-selling based on customer needs and product usage, partnering with the Sales team where appropriate.Requirements3–6 years of experience in Customer Success, Account Management, Client Solutions, or a similar client-facing role within a B2B environment.Experience working with SaaS platforms, enterprise software, technology solutions, or other consultative solution-based products.Proven ability to deliver customer onboarding, product training, and ongoing client engagement.Strong customer relationship management skills, with the ability to manage multiple accounts and stakeholders.Commercial awareness and an understanding of customer retention, contract renewals, and account health management.Excellent communication and presentation skills, with the ability to explain product functionality and business value to customers.Experience supporting ASEAN or other regional markets is preferred.