Customer Success Manager

Customer Success ManagerProperty Vista is transforming the property management industry through innovative SaaS solutions that empower companies to grow and add value to their assets. We are looking for a results-driven Customer Success Manager to act as a strategic partner for our clients, ensuring they realize maximum value from our platform while driving long-term retention and growth.Competitive compensation

• Full-Time Salaried
• RemoteAt Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.Here’s what you need to know about this opportunity:Competitive base salary with performance-based bonuses Comprehensive benefits packageFull-time, salaried position starting at $80,000-$90,000Flexible and remote work environmentGenerous paid vacation timeEmployee stock options – our success is your success!Meaningful opportunities for learning and growthStart date: ASAPRelationship ManagementServe as the primary strategic point of contact, building long-term relationships from onboarding throughout the client lifecycle.Identify at-risk clients and proactively resolve conflicts to ensure sustained success and satisfaction.Operational ExcellenceLead the configuration and successful delivery of software solutions tailored to specific customer objectives.Act as the "Voice of the Customer," escalating bugs and feature requests to Product teams to drive continuous software enhancement.Promote deep product adoption by educating users on new features and service offerings.Strategic Growth & AnalysisAnalyze KPIs and growth trends to provide actionable recommendations for both the client and internal teams.Partner with Sales and Marketing to execute strategic campaigns that drive account expansion and optimize product usage.Clearly communicate the commercial impact of initiatives to internal and external stakeholders.And here’s what we need from the person who fills this role:How We Measure Your Success (The Scorecard):Net Revenue Retention (NRR): Driving account health and identifying expansion opportunities to exceed growth goals.Product Adoption Rate: Ensuring active engagement with core modules and successful rollout of new features.Customer Sentiment (NPS/CSAT): Maintaining high satisfaction levels and closing the loop on detractor feedback.Time-to-Value (TTV): Radical reduction in the time it takes for a new user to achieve their first measurable outcome after onboarding.We’re looking for someone who:Has 5+ years of experience in sales, account management, or project managementHolds a Bachelor’s degree in business, marketing, communications, or a related fieldIs an excellent multitasker with a keen attention to detailHas a proven track record of delivering on quota and obtaining positive reviewsWorks effectively with cross-functional teams and leadership at all levels, both internally and externallyHas excellent verbal, written, and presentation skillsPossesses strong organizational and multi-tasking abilitiesHas a history of exceeding growth goalsIs self-motivated, goal-oriented, and has a positive attitudeBonus points if you:Have experience in the PropTech or SaaS industryHave completed a reputable sales or account management training programHave experience working with CRM software and tracking key account metricsThe successful candidate can look forward to:Working closely with a leadership team that values innovation and customer successPlaying a key role in a rapidly growing SaaS company with a strong foothold in North AmericaGaining access to our network of top industry professionalsA little bit about us:We provide modern SaaS Property Management Solutions that help Property Management Companies (PMCs) grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry.We are one of the fastest-growing SaaS companies in Canada & the US, leveraging new technology to drive digital transformation in the Property Management industry.