Customer Success Manager

Key Responsibilities & Qualifications:Manage and grow strategic client accounts, with responsibility for revenue growth, margin performance, renewals, pipeline development, TCV, and client satisfaction/NPS.Build and maintain strong relationships with senior client stakeholders, acting as the Voice of the Client and ensuring DXC understands and responds to evolving business needs.Identify and develop new business, cross-sell, and up-sell opportunities across DXC’s technology, consulting, and managed services offerings.Lead renewal readiness and contract renewal activities, working closely with sales, commercial, delivery, and technical teams.Develop and execute strategic account plans in collaboration with Client Partners, Sales teams, Industry SMEs, technical teams, and delivery organizations.Lead the day-to-day account and service delivery, ensuring delivery quality, operational excellence, issue resolution, and achievement of agreed client outcomes.Drive revenue and margin forecasting, budgeting, cost control, and overall commercial performance, providing regular updates to senior leadership.Work closely with delivery teams to optimize resource utilization, automation, onshore/offshore delivery mix, costs, and margins.Lead and coordinate a virtual, cross-functional team of DXC professionals supporting the account, ensuring alignment across sales, delivery, technical, commercial, and industry functions.Define, track, and manage performance against key account metrics, including Revenue, Margin, TCV, Pipeline, delivery performance, and NPS.Stay current with relevant industry trends, technologies, and market developments and incorporate them into account strategies and opportunity development.Bring 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.Demonstrate a strong commercial and sales mindset, with proven experience in revenue growth, opportunity development, strategic planning, client relationship management, and team leadership.Possess excellent communication, stakeholder management, problem-solving, and leadership skills, with the ability to operate effectively across complex, cross-functional environments.Bachelor’s degree in a relevant field or equivalent combination of education and experience. An advanced degree and/or relevant professional certifications such as PMP are advantageous.