Customer Success Manager

Customer Success ManagerAbout Combify/PlacepointPlacepoint is the fastest-growing proptech company in Norway and Sweden, with the ambition to expand further across the Nordics and Europe. Our platform turns complex property and construction data into clear insight, helping developers, architects, and investors find the right properties to acquire or develop.In Norway and Sweden we serve more than 900 professional customers. In less than a year we’ve grown from 8 MSEK to almost 40 MSEK in ARR. With the acquisition of Combify, we’re taking the next step. Backed by serious investment, we’re growing fast: innovating, building, and shipping at pace, expanding our sales team, and building customer success in Sweden from the ground up. Join us now and you’ll help shape how we grow.About the roleAs Customer Success Manager, you’ll be the key link between our Swedish customers and our platform. You’ll make sure property owners, real estate developers, architects and others get maximum value from Placepoint – from onboarding through renewal and growth – and work proactively to drive high customer satisfaction, strong adoption, and upsell.The role is new in Sweden, and you’ll have significant responsibility for driving our customer success work. You’ll work closely with sales, product, and engineering, but you own the responsibility for making our customers succeed. This is a role for someone hungry, who wants to take ownership and grow as we grow.What you’ll do

• Onboard new customers and ensure a smooth handover from sales
• Own the ongoing customer relationship and drive high satisfaction and loyalty
• Own renewals and work actively to reduce churn
• Identify and drive upsell and expansion with existing customers
• Track and analyze usage data to spot risks and opportunities, build dashboards and reports on customer data
• Continue to develop and automate customer success and onboarding processes so we can scale efficiently
• Create and maintain help articles in our help center and handle customer requests when needed
• Be the voice of the customer internally and share insights with product and engineering
• The opportunity to take on team leadership as the customer success team growsWho we think you are
• 2–4 years of experience in customer success, ideally in SaaS
• Commercially minded – you enjoy renewals and upsell and spot business opportunities with customers
• Analytical and structured, and able to manage many customers in parallel
• Driven to improve and automate processes – you never want to do the same thing manually twice
• Able to understand complex solutions and explain their value simply
• Hungry and eager to grow in the role
• Fluency in Swedish and English, spoken and written, is a requirement for this role
• A plus: experience from the real estate and/or construction industryWhat we offer
• A key role in a fast-growing proptech company where you’ll build a well-functioning customer success team in Sweden
• Competitive salary and bonus scheme
• Career opportunities in a growing group, you join early and can grow with the company
• A modern and welcoming office at A7 on Vasagatan
• We believe being in the office matters during this growth phase, with many new colleagues joining in Stockholm, but of course working remotely is an option 1–2 days per week.How to applySound like you? Send your CV and cover letter to Fredrika Bennison, interim Country Manager Sweden, at fredrika@combify.com. We review applications on a rolling basis, so don’t wait to apply.