Customer Success Manager

Job ResponsibilitiesManage and maintain strong relationships with Fursan’s corporate clients to ensure customer satisfaction, retention, and maximum value from the company’s travel services and solutions.Lead the implementation of client programs and ensure all requirements are delivered within agreed timelines in coordination with relevant departments.Communicate client needs, expectations, and business objectives clearly to Customer Service, Finance, IT, and Operations teams.Handle escalated client issues, coordinate timely resolutions, and ensure a high level of service quality.Conduct regular client review meetings to evaluate performance, gather feedback, identify improvement opportunities, and strengthen client relationships.Develop and implement client communication plans to keep customers informed about travel industry updates, new services, policy changes, and relevant market developments.Organize training sessions and educational seminars for client booking teams to improve their knowledge of Fursan’s booking tools, travel services, and procedures.Prepare and deliver client presentations, business reviews, and contract renewal proposals in coordination with relevant stakeholders.Develop client success plans aligned with business objectives, identify opportunities to improve service delivery, and support account growth.Monitor client performance and satisfaction through regular reports, highlighting achievements, challenges, and the value delivered.Maintain accurate client records, contact details, business requirements, and communication history.Identify opportunities to increase client engagement, improve retention, and strengthen long-term business partnerships.QualificationsBachelor’s degree in Business Administration, Marketing, Hospitality, Tourism, or a related field, or equivalent relevant experience.Saudi national.Minimum of 3 years of relevant experience in Customer Success, Account Management, Client Relationship Management, or Corporate Travel.Strong understanding of customer relationship management and client retention practices.Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.Excellent written and verbal communication skills.Proficiency in English, both written and spoken.Strong presentation, negotiation, problem-solving, and stakeholder management skills.Ability to manage multiple client accounts, coordinate cross-functional teams, and meet deadlines.