Customer Success Manager

Customer Success Manager - High Growth Cyber Security VendorParis centre | Hybrid: 2 days per week in the office€65,000 - €80,000 OTE - flexible structure for the right personEnglish essential | French strongly preferredMake a real impact in cyberWe’re partnering with an ambitious, international cybersecurity software company that helps organisations manage high-pressure, business-critical security challenges.Following strong growth across Europe and beyond, the business is investing in its Customer Success function and is looking for a commercially minded, customer-obsessed CSMs to join the team.This is not a “check-in and chase tickets” CSM role. You’ll own meaningful customer relationships, get under the skin of how clients work, and help them turn a powerful software platform into measurable operational value.What you’ll be doingManaging a portfolio of international enterprise customers across the subscription lifecycleLeading structured onboarding, discovery and success planningBuilding trusted relationships with technical and senior business stakeholdersDriving product adoption, retention and expansion opportunitiesRunning thoughtful, well-prepared customer meetings - with real discovery, clear actions and commercial focusPartnering with Sales, Support and Product teams to solve customer challenges and identify growth opportunitiesUsing customer insight to improve account plans, renewals and the overall customer experienceWhat we’re looking forYou could be a great fit if you are:An experienced Customer Success Manager, Account Manager or Technical Account Manager from a B2B SaaS environmentComfortable owning both customer outcomes and commercial conversationsNaturally curious - you ask great questions, understand the bigger picture and don’t settle for surface-level answersOrganised, proactive and able to bring structure to a fast-moving environmentInterested in cybersecurity, technical products or complex customer environmentsFluent in English; French is strongly preferredWhy consider it?A high-impact role in a business operating in a resilient, rapidly evolving marketInternational exposure and enterprise-level customer relationshipsA chance to help shape a growing Customer Success organisation - not just inherit a playbookStrong earning potential, with a package designed to reward retention and growthA collaborative team that values ownership, pace and customer impactInterested in a confidential conversation? Get in touch!