Customer Success Manager

DescriptionCustomer Success ManagerUp to £55,000 base + £20k OTE (uncapped)Retail & Ecommerce Tech/SaaSHybrid, 1 day per week, LondonOur client is a leading SaaS platform helping global retailers and consumer brands drive growth through high-performing mobile apps.They are looking for a commercially focused Customer Success Manager to own a portfolio of global clients, strengthen senior relationships and help customers get greater value from the platform.What the Customer Success Manager will be doing:Own the full client relationship across retention, renewals and upsellingBuild relationships with senior stakeholders across ecommerce, digital, marketing and ITCreate app growth strategies aligned with each client’s wider commercial goalsUse performance data to provide clear, actionable recommendationsDeliver executive business reviews and track agreed KPIsIncrease platform adoption and identify opportunities to grow account valueProactively manage performance issues and protect against churnWhat the Customer Success Manager should bring:2+ years’ experience in Customer Success, Account Management or a similar client-facing roleExperience within SaaS, ecommerce or retail technologyA proven track record of managing renewals, retention and upsellingConfidence working with senior stakeholders at Director and VP levelAn analytical mindset and the ability to turn performance data into commercial recommendationsFamiliarity with Google Analytics or similar platforms would be beneficialA proactive, organised approach to managing multiple client accountsWhat the Customer Success Manager will get in return:A base salary up to £55,000 + uncapped commission, remote working, private healthcare, 25 days holiday + bank holidays and more…